Positive patient identification

Misidentification of patients is an important cause of avoidable harm in all areas of clinical practice, not only blood transfusion. Over the 12 month period February 2006 to January 2007, the UK National Patient Safety Agency received 24,382 reports of patients who were mismatched to their care in some way. Table 4.1 gives examples of adverse events caused by errors in identification and factors that may cause or predispose to errors. (http://www.jointcommission.org/SentinelEvents/SentinelEventAlert/sea_10.htm).

Reliable identification of patients depends on the use of standard operating procedures and the consistent application of strict rules for the items of data used to identify patients. Staff should be supported by systems such as the use of patient wristbands, patient identity cards, or handwritten or computer generated wristbands. Electronic systems for bedside checking of administration of blood or medicines have been successfully implemented (18067511, 18482189, 18346018). Whatever methods are used, the safety of patients depends on the acceptance and use of procedures approved by the hospital authorities. All personnel involved must understand the need for constant care and attention in adhering to the approved procedures.

Minimum essential data set for patient identification

To ensure positive identification of the patient in hospital there should be a specified set of identifying information that is agreed by the authority appropriate to the hospital. This should contain the following items:

• First name
• Last name
• Date of birth
• Sex
• Unique identifying number, such as:
  
  • Social Security number
  • National Health Service number
  • Hospital identity number

Extra precautions needed to avoid misidentification

Unconscious patients

There must be a system that ensures reliable identification of patients who are unconscious or whose identity is unknown, for example after an accident. This is often done by using a Unique Emergency Number. This should be attached to the patient using a wrist band or some other locally specified method that ensures that the identity number remains attached to the patient during treatment and transfer to other departments. The blood request form and the blood sample tube must be labelled with the identical information. Once the patient’s full identity is known, the blood bank and other relevant departments should be informed.

Patients of different culture and language groups

Different cultures may have their own conventions for naming individuals leading to confusion about terms such as “family name”, “surname” and “first name”. Some individuals may not know their date of birth.

Babies in neonatal unit

Often there will be several infants in the same neonatal unit who have the same date of birth and for whom only the family name or mother’s name is available.

Table 4.1 Misidentification errors: causes and consequences

Misidentification Errors
Factors that may cause or predispose to errors	Adverse events cased by errors in identification
Interventions performed in several places by different teams of staff, working different shifts, causing failures of communication Mislabelling of patient samples Mislabelling of request forms Different naming conventions in ethnic groups Language differences Other barriers to communication (e.g. in the elderly, deaf, confused, unconscious or sedated patient) ‘Shortcuts’ by personnel when carrying out patient identity checks Lack of staff training and lack of understanding of the potential for serious consequences of identification errors	Administration of blood component to the wrong patient, or in wrong dose Administration of a medicine to the wrong patient, or in the wrong dose, or by the wrong route. Performance of the wrong procedure on a patient Wrong patient is brought to theatre Misdirection of results of investigations leads to wrong diagnosis Cancellation of operation due to the loss or misfiling of results and correspondence

 

Table 4.2 Key points in patient information

Key Points
Positive Patient Identification Key Messages
No identification band, no blood transfusion. Whenever possible, the PATIENT should be asked to confirm their identity. Positive identification of the patient MUST occur before blood sampling and transfusion of blood and blood products. The named nurse responsible for providing the patient’s care MUST ensure that each patient has an identification band throughout their stay in hospital. If an identification band is removed it is the responsibility of the person who removed the band or the staff member that first notices that the band is missing for PROMPT replacement. The unconscious or unknown patient must be given an identification band which displays the patient’s Unique Emergency Number and Gender.

Positive patient identification: key messages (table 4.2)

The patient must be:

• Positively identified before blood samples are taken for pre-transfusion testing
• Positively identified before blood is transfused
• Asked to confirm his or her identity:
  • when a blood sample is taken
  • before each unit of blood component is transfused
• Identifying information must be securely attached to the patient using a method defined in local rules
• If this identification is removed it must be quickly replaced
• The unconscious or unknown patient must be given a unique emergency number

Some hospital blood banks refuse to accept or process blood sample tubes or request forms that have incomplete or inaccurate information. This has been reported to result in a significant reduction in labelling errors. As with other critical steps, procedures for patient identification must be audited at regular intervals. Documents to assist with this type of audit are provided.

Haemovigilance

In simple language, haemovigilance means an organised system for

• observing, recording, analysing and reporting when something goes wrong
• using the lessons learned to take action to avoid it going wrong again.

Haemovigilance is an important part of the quality system for transfusion. Other methods for identifying errors, adverse events and reactions include audits of practice and the investigation of complaints. (PMID 12423521)

EU legal requirements

In the EU, certain aspects of haemovigilance are legal requirements governed by Directives which define haemovigilance as

• a set of organised surveillance procedures relating to serious adverse or unexpected events or reactions in donors or recipients, and the epidemiological follow-up of donors; 2002/98 EC (downloadable from the bottom of the page).

Clinical use of blood and blood components is not a competence for the European Union. It remains under the responsibility of the Member States. Therefore the EU legal requirements are restricted to reporting serious adverse events and reactions that are related to the quality and safety of blood or blood components,

Serious adverse reaction (SAR)

• defined by EU Directive as an unintended response in a donor or in a patient that is associated with the collection or transfusion of blood or blood components and that is fatal, life-threatening, disabling, incapacitating, or that results in or prolongs hospitalisation or morbidity. 2002/98 EC
• a serious adverse reaction must be reported if it may be due to the quality and safety of blood and blood components 2005 /61/EC (downloadable from the bottom of the page).

Serious adverse event

• defined by EU Directive as an untoward* occurrence associated with the collection, testing, processing, storage and distribution *of blood and blood components that might lead to death or life-threatening, disabling or incapacitating conditions for patients or which results in, or prolongs, hospitalisation or morbidity. 2002/98 EC (downloadable from the bottom of the page).
• a serious adverse event must be reported if it may affect the quality or safety of blood and blood components 2005/61/EC (downloadable from the bottom of the page).

For the different adverse reactions the EU Directive uses the International Society of Blood Transfusion (ISBT) definitions of transfusion reactions (http://www.ihn-org.net/Portal.aspx).

National haemovigilance systems

Serious adverse reactions and serious adverse events must be reported to the Competent Authority of each member state according to the procedures that it has specified,.

• adverse events and reactions that are due to problems in any part of the clinical transfusion process as defined in this Manual are not subject to mandatory reporting under the Blood Directive
• table 4.4 shows that adverse events and reactions may be due to the blood component itself, to errors in pretransfusion testing or administration, or to interactions between patient and transfused blood that may not reflect any error and that may not be preventable.
• each country may specify details of its haemovigilance arrangements that are additional to the requirements of the EU Directives. These may include a requirement to report events or reactions that are due to problems in the clinical transfusion process

* See Glossary